Your Peace of Mind:
Damage Transparency and Accountability

Pre-Rental Inspection:

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Before you drive off with the rental car, we encourage you to perform a joint inspection with our staff. During this process, we will document any existing damages or scratches on the vehicle. This ensures that you are not held responsible for pre-existing damage when you return the car.

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Damage Assessment upon Return:

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When you return the rental vehicle, our team of trained professionals will conduct a thorough inspection to identify any damage, whether it's visible or not. This assessment is done to determine the condition of the car and ensure it meets the standards outlined in the rental agreement.

 

Chargeable Damage Definition:

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Chargeable damage refers to any damage that exceeds normal wear and tear on the vehicle during the rental period. This includes but is not limited to dents, scratches, cracked glass, damage to wheels or tires, interior stains, and any other damages beyond what is considered acceptable for typical vehicle use.

 

Size and Severity Threshold:

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To determine chargeable damage, we consider the size and severity of the damage. Small scratches or minor dings may fall within the range of acceptable wear and tear (anything that has a mesurment of 5cm or below). However, significant dents, deep scratches, or any damage that compromises the safety or appearance of the vehicle would be deemed chargeable.

 

Photographic Documentation:

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To maintain transparency and accuracy, we document the condition of the vehicle both before and after each rental. Photographs are taken during the pre-rental inspection and at the time of return. This helps in resolving any disputes and ensures fairness in assessing chargeable damages.

 

Cost Estimation:

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Once chargeable damage is identified, we obtain a professional assessment to estimate the cost of repairs. The customer will be informed of the estimated repair cost, which may vary depending on the extent of the damage and the vehicle model.

 

Communication with Customers:

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In case chargeable damage is identified, we promptly communicate the details to our customers, providing them with a breakdown of the damage and repair costs. Our aim is to maintain open and honest communication throughout the process.

 

Insurance Coverage:

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If the customer opted for our rental insurance coverage, the repair costs may be covered partially or entirely, depending on the insurance plan. In such cases, the customer may be responsible for a deductible or excess fee, as outlined in the rental agreement.

 

Dispute Resolution:

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We understand that disagreements may arise, which is why we have a transparent dispute resolution process. Customers have the right to raise concerns and present evidence if they believe the chargeable damage assessment is inaccurate.

 

Customer Feedback:

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We value customer feedback and continuously strive to improve our processes. If customers have any suggestions or concerns about our damage assessment policies, we welcome their input to enhance our service.