About Us
Our Story
At Fontaine Luxe Ltd, our journey is a testament to passion, perseverance, and the pursuit of excellence in the world of luxury car rentals.
Founded with a singular vision, our story is one of triumph over challenges and the unwavering commitment to delivering unparalleled service. From humble beginnings, where hurdles seemed insurmountable, we have risen to establish ourselves as a distinguished player in the car rental industry. Our path has been paved with dedication, innovation, and a customer-centric approach that has enabled us to overcome barriers and redefine standards.
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As we reminisce about our journey, we're fuelled by the memories of turning setbacks into stepping stones. Looking forward, our aspirations are boundless. We envision a future where Fontaine Luxe stands as a global leader, expanding its footprint across borders to become a multi-national car rental powerhouse. With each rental, we're not just providing a vehicle; we're crafting an experience, and this commitment will be the cornerstone of our expansion. As we continue to evolve and embrace new horizons, our mission remains steadfast: to offer unmatched luxury, convenience, and personalised service to every corner of the world.
2018
INTRODUCTION TO THE INDUSTRY
The Apprentice stage
In the Spring of April, I began my journey working as a valet in St. Pancras train station, Kings Cross for one of the biggest car rental companies in the world, Hertz Rental cars.
2 months later I was offered the Customer Service Representative position at the flagship store Edgware Road, Marble Arch.
2019
CONFIRMATION
6 months in, completely comfortable with the influx of customers. Being the flagship store we did not only just provide for our customers, we did so for the 3 other stores within London also. So busy, at times was an understatement.
This was a very informative year as my work load was basically tripled once I was fully emersed into the flagship store and its flow of operation.
Here I was able to experience all aspects of the industry, from delivering exceptional customer service front of house to collecting vehicles from dealerships and logging them into the system to become available to rent. The in-betweens included.
